Resume
15+ years of research-driven UX
Across aerospace, insurance, broadcasting and enterprise software. Download a copy, or read it below.
Research-driven UX leader with 15+ years in enterprise business-to-business (B2B) software across aerospace, industrial and insurance. Led teams of up to 8 designers and researchers, DesignOps for design organizations of up to 80 and ResearchOps spanning research enablement, repositories and participant privacy compliance. Combines people leadership with hands-on user research. M.S. in Human-Computer Interaction (HCI).
Aflac is a Fortune 500 supplemental insurance company with about 12,700 employees in the U.S. and Japan. Aflac U.S. sells through about 5,300 independent agents and brokers.
- Lead a team of 5 (content designer, 3 designers and a DesignOps specialist) and DesignOps for a 14-person practice, including vendor management, accessibility and a service catalog.
- Direct 3 embedded designers across 3 concurrent projects, with a content designer and DesignOps specialist shared as needed. Set priorities, negotiate scope with product managers, remove blockers and review work before it ships.
- Authored 33 Experience Standards defining the outcomes policyholder, agent and broker journeys must deliver, now rolling out to product teams.
- Spearheaded adoption of an artificial intelligence (AI)-augmented prototyping tool across a 14-person design and research practice, cutting typical prototype turnaround from an estimated 1-2 weeks to 2-3 days. Now driving its rollout to the broader technology organization.
- Led usability research for a customer relationship management (CRM) application serving about 5,300 independent agents and brokers. Findings put fixes to the employer quote proposal on the June release 2 roadmap.
- Used prototyping to show that the requirements for another feature were less complete than the team thought, moving it to June for more agent research while the rest of the minimum viable product (MVP) remains on schedule for April.
- Identified $162k in misallocated spend with finance and negotiated multiyear research software agreements that saved $60k a year.
- Steadied a 14-person UX practice through a 5-month director vacancy as the chief technology officer's (CTO) lead for UX, without formal authority over the two peer managers. Secured approval for added headcount and training.
Honeywell is a Fortune 500 global industrial technology company with about 100,000 employees.
Promoted from DesignOps Lead. Connected Enterprise was Honeywell's software division, built around the Honeywell Forge platform, which turns operational data from plants, buildings and warehouses into AI-driven decisions.
- Led UX for Asset Performance Management, an on-premises legacy application migrated to the cloud with a rewritten user interface (UI). It was the division's top new-product revenue line ($13.6M) and served customers including Saudi Aramco, Shell and Exxon.
- Validated the redesign through usability testing with 10 users, with designs scoring in the 80s on the System Usability Scale (SUS).
- Extended Asset Performance Management with an AI chat concept, co-created with the product owner, that let users ask about their assets and get back charts and status detail. After a customer demo, it was added to the roadmap.
- Led up to 8 direct reports across product design, design systems and research and promoted 4 of them (Level 1 to 2, two Level 2 to Senior and one Senior to Senior Advanced). Kept the team intact through a senior director transition, earning a restricted stock unit (RSU) award.
- Ran those teams across 6 concurrent product efforts, embedding designers with product teams and pairing researchers with designers. Set priorities, negotiated scope, removed blockers and reviewed work.
- Directed the research function for 2 years, leading 4 researchers and maintaining the Dovetail repository, which helped teams reuse findings and reduce duplicate studies. Co-wrote the participant privacy policy with legal and privacy, including data-removal procedures.
- Prioritized and championed an external accessibility review of the division's design system, which led to aligning its components with Web Content Accessibility Guidelines (WCAG) 2.2 AA. Personally developed its design tokens and secured budget for 2 team members to earn Certified Professional in Accessibility Core Competencies (CPACC) certification.
- Launched a UX internship program that ran for 3 summers and converted 5 interns into full-time hires.
- Established the DesignOps Lead function for the growing 80-person design org after proposing the role.
- Halved annual design tool spend by consolidating 3 vendors into Figma across the 80-person design org.
- Wrote UX job descriptions that my team and other Honeywell UX teams used for their openings, and clarified career paths so each person could see their next step.
- Centralized scattered onboarding information into one guide that new hires said helped them get up to speed on the team, the company and their projects.
Promoted from Sr. UX Researcher. Honeywell Aerospace was the company's aircraft products and services division, then part of Honeywell.
- Led the Engine Health Monitoring program as technical product owner: a 9-person cross-functional team working in Scaled Agile Framework (SAFe) on a $1.3M budget, negotiating research access at 4 customer sites.
- Reduced engine data access for business aviation from 1 hour to 10 minutes per aircraft (timed by 5 alpha customers) by delivering a cloud upload over known Wi-Fi networks in place of cable transfer. The program became the foundation for Honeywell's Connected Engine Data Service (launched 2024).
- Piloted an AI-assisted maintenance proof of concept grounded in research with 4 maintainers, oversaw 2 engineers and the AI vendor and presented the working prototype to two airlines in South Korea.
- Ran three smaller efforts: co-led 8 interns on an augmented reality (AR) version of the AI-assisted maintenance concept to test whether it could be done, coordinated 5 engineers on an application programming interface (API) layer and served as technical product owner on a blockchain proof of concept shared by UPS, Delta and Honeywell.
- Selected by the Sr. UX Director to fill a director role for Connected Aircraft UX for about four months, working as a peer of the other directors while remaining the technical product owner. Wrote the staffing plan for the new team and retained and relocated three key members.
- Helped shape the UX org structure for the new Connected Enterprise division, representing the UX function (consultants largely kept the structure I proposed), and supervised 4 direct reports as UX Manager for the final 4 months.
Honeywell Aerospace was the company's aircraft products and services division, then part of Honeywell.
- Gave the product team a defensible fix order, and it shipped every fix it prioritized, by running on-site research with 11 business aviation pilots in one day for the electronic flight bag app.
- Redesigned a flight planning website around a new flight planning engine, grounded in a research workshop with flight operations support. It was the first piece of a multi-year replacement of the services site.
- One of the first 3 UX staff hired when Honeywell's in-house software group launched. Helped build early UX teams, interviewing for 4 senior hires and sourcing 3 more through the UX community.
Deloitte is a global professional services firm with more than 460,000 people in over 150 countries. Its Atlanta innovation lab (iLab) incubated experimental software products that consultants brought in.
- Designed an iPad app concept, as lead designer, for marketing managers and chief marketing officers (CMOs) to visualize the performance of their marketing programs.
- Planned and conducted usability tests on 5 other innovation lab products and mentored junior and mid-career designers.
Turner Broadcasting System was an Atlanta-based Time Warner subsidiary behind CNN, TBS, TNT and Cartoon Network, with more than 14,000 employees. Its Atlanta headquarters employed about 6,500 people.
- Shipped the first 2 of 5 applications (titles and Program Planning, whose output determined how Turner paid rights holders) in a planned 5-year replacement of a 21-year-old Windows suite core to Turner's broadcasting business. Automated series scheduling in the Program Planning tool halved the time planners needed to schedule a TV series, as timed by the planners.
- Built both applications around how title librarians and program planners actually worked, learned through contextual inquiry, as the program's sole UX designer and business analyst on Program Planning.
- Devised Design Jam, a one-hour workshop that gets the project team and users generating solutions together, builds the team's empathy for users and gets the team bought into the chosen solution. Presented it at Chicago Camps 2016.
- Joined as the company's first UX hire and a team of one. Defined the UI standards the team used to design a new employee benefits administration product, researched with customers at the company's customer conference to learn what they wanted in it and helped the team see why research matters.
- Second of the first 3 UX designers hired, the company's first UX team. Led the redesign of the full Warehouse Management System suite as primary designer, auditing the existing product and running onsite client research. Taught UI design principles to business analysts and developers.
Research: Usability testing (moderated and unmoderated), Contextual field research, Survey design, Research synthesis, Prioritization frameworks, System Usability Scale (SUS), ResearchOps and privacy compliance
Design: Enterprise B2B interaction design, Information architecture, Design systems and design tokens, Conversational interface design, Legacy application modernization, Design workshop facilitation (Design Jam), UI standards
Accessibility: WCAG 2.2 AA, Accessibility reviews and design tokens
Leadership and DesignOps: Team leadership (up to 8 direct reports), Hiring and interviewing, Career paths and job architecture, Vendor management and requests for proposals (RFPs), Tool consolidation, UX standards and governance
Product delivery: Technical product ownership, Requirements gathering, Application programming interface (API) and system architecture literacy, Agile delivery, Scrum, Scaled Agile Framework (SAFe), Program budget management
Design tools: Figma, FigJam
Rapid prototyping: AI-assisted prototyping and proof of concept delivery, Figma Make, Magic Patterns, Claude Design
Research tools: UserTesting, Dovetail
Domains: Aerospace and business aviation, Aircraft maintenance, Insurance (agent and broker workflows)
- Subatomic: The Complete Guide to Design Tokens, Brad Frost Web (2026)
- UX & Design Leadership Demystified, Maven, taught by Peter Merholz (2025)
- Outcome-Driven UX Metrics Online Course, Center Centre (2025)
- Leadership at Scale: Director, Maven (2025)
- Prepare To Lead: Craft + Lead a Strategic UX Vision Intensive, Center Centre (2024)
- Part of the founding group of leaders in 2009. Served as Lead Local Leader for 3.5 years and as Treasurer for the last 5.
- Run 2-3 events a year for a chapter of 5,796 members. The main program meets monthly to every other month and draws 50+ attendees per event. The board meets monthly to plan.
- As Treasurer, track chapter funds, reimburse expenses and work with the main sponsor on event sponsorship.
- Help curate "The Changing Landscape of UX" speaker series.