15+ years of research-driven design leadership

Leading UX on the company's current highest-priority program, with earlier responsibility for a second high-priority initiative. Directly lead a team of 5, and during a five-month director vacancy helped steady the broader 14-person practice as the CTO's lead for UX, working alongside the design and research managers as peers.

• High-priority product initiative: Leading UX for a strategic growth program targeting a new market segment, driving cross-functional alignment and securing team commitment to user testing to validate the solution before build.
• Research-led design: Established a research-grounded design process on the company's highest-priority growth initiative, building team practices around validation and testing that earned strong cross-functional trust and engagement.
• AI-driven transformation: Led the adoption of an AI-augmented prototyping tool across the full team of 14 designers and researchers, cutting prototype production time from 1-2 weeks to 2-3 days.
• Financial impact: Partnered with finance and procurement to identify $162k in misallocated spend and tool savings, and negotiated multiyear vendor agreements reducing annual research software costs by $60k.
• Talent development: Invest in growing designers and content designers into bigger roles — coaching on portfolios, advocating for advancement and developing people whose work has gone on to earn promotions and new opportunities.
• Accessibility investment: Leading an evaluation of accessibility tooling vendors against WCAG 2.2 AA and driving accessibility SDLC planning across QA, DevOps and UX toward a shift-left model.

• Revenue impact: Led UX for the Asset Performance Management portfolio, the Connected Enterprise division's top NPI revenue line at $13.6M, scaling research adoption and running usability testing that produced SUS scores in the 80s for the redesigned tool against the legacy application.
• Cross-functional leadership: Aligned Product, Engineering and Design teams across multiple divisions to deliver cohesive experiences on complex industrial platforms.
• Talent pipeline: Built and led a mixed team of up to 8 designers and researchers, launching a UX internship program that brought fresh perspectives to experimental projects and established a future hiring pipeline.
• Accessibility investment: Advocated for an external accessibility consultant review of the design system, served on the accessibility council, and secured budget for two team members to earn and maintain CPACC certification.

Recognized the growing design org had no operational backbone and proposed creating the DesignOps Lead function to fill it, achieving a 50% design tool cost reduction and defining UX job roles and career paths across the global team.

Led UX strategy, program management and cross-functional delivery for mission-critical aviation tools, leading a nine-person cross-functional program — six full-time plus shared research, QA and data architecture — within a $1.3M program budget.

• Engine health monitoring: Directed a maintainer-centered program to modernize legacy engine data management for business aviation. Secured customer access for on-site contextual research at 4 customer sites and organized team immersion with field service engineers and an engine manufacturing facility to build domain expertise before designing anything. Shipped a web and mobile application reducing engine data access time from 1 hour to 10 minutes per aircraft, deployed in a limited alpha with 5 enterprise customers who operated the specific aircraft it supported.
• Research-driven delivery: Championed iterative follow-up customer visits post-launch to validate usability and close the loop between field reality and product decisions.
• Emerging tech: Guided AR and blockchain prototypes in aerospace ecosystems, delivering working proofs of concept for future program integration.

• Pilot tools research: Independently led UX research for the flight planning engine, website and iPad flight planning application. Designed and ran on-site research with 11 business aviation pilots, running parallel usability testing and open-feedback methods in a single day and introducing a frequency-and-impact prioritization framework that gave the product team a defensible basis for what to fix first.
• Team growth: Played a key role in scaling Honeywell's UX organization, mentoring emerging talent during a period of rapid team expansion.

Senior UX Designer, Deloitte · Expert Interaction Designer, Turner Broadcasting · Sr. UX Designer, SBC Systems · Sr. UI Designer, Manhattan Associates. Delivered UX design across enterprise software, broadcasting and consulting environments.