15+ years of research-driven design leadership

Leading UX on the company's current highest-priority program, with earlier responsibility for a second high-priority initiative. Directly leading 7, including a design manager and research manager, and stepped up to steady a broader team of 17 through a five-month director vacancy.

• High-priority product initiative: Leading UX for a strategic growth program targeting a new market segment, driving cross-functional alignment and securing team commitment to user testing to validate the solution before build.
• Research-led design: Established a research-grounded design process on the company's highest-priority growth initiative, building team practices around validation and testing that earned strong cross-functional trust and engagement.
• AI-driven transformation: Led the adoption of AI-augmented prototyping tool across the full team of 17 designers and researchers, reducing designer prototype production time by 90%.
• Financial impact: Partnered with finance and procurement to identify $162k in misallocated spend and tool savings through contract renegotiations, and negotiated multiyear vendor agreements reducing annual research software costs by $60k.
• Talent development: Invest in growing designers and researchers into bigger roles — coaching on portfolios, advocating for advancement, and developing people whose work has gone on to earn promotions and new opportunities.

• Revenue impact: Led UX for the $13.6M Asset Performance Management portfolio (top NPI revenue), scaling research adoption to achieve SUS scores in the 80s across core product UIs.
• Cross-functional leadership: Aligned Product, Engineering, and Design teams across multiple divisions to deliver cohesive experiences on complex industrial platforms.
• Talent pipeline: Built and led a mixed team of up to 8 designers and researchers, launching a UX internship program that brought fresh perspectives to experimental projects and established a future hiring pipeline.

Recognized the growing design org had no operational backbone and proposed creating the DesignOps Lead function to fill it, achieving a 50% design tool cost reduction and defining UX job roles and career paths across the global team.

Led UX strategy, program management, and cross-functional delivery for mission-critical aviation tools, managing a team of up to 9 across a $1.3M project budget.

• Engine health monitoring: Directed a maintainer-centered program to modernize legacy engine data management for business aviation. Secured customer access for on-site contextual research at 4 customer sites and organized team immersion with field service engineers and an engine manufacturing facility to build domain expertise before designing anything. Shipped a web and mobile application reducing engine data access time from 1 hour to 10 minutes per aircraft, deployed in alpha with 5 Challenger 300 customers.
• Research-driven delivery: Championed iterative follow-up customer visits post-launch to validate usability and close the loop between field reality and product decisions.
• Emerging tech: Guided AR and blockchain prototypes in aerospace ecosystems, delivering working proofs of concept for future program integration.

• Pilot tools research: Independently led UX research for the flight-planning engine, website, and iPad EFB application. Designed and ran on-site research with 11 business aviation pilots, running parallel usability testing and open-feedback methods in a single day and introducing a frequency-and-impact prioritization framework that gave the product team a defensible basis for what to fix first.
• Team growth: Played a key role in scaling Honeywell's UX organization, mentoring emerging talent during a period of rapid team expansion.

Senior UX Designer, Deloitte · Expert Interaction Designer, Turner Broadcasting · Sr. UX Designer, SBC Systems · Sr. UI Designer, Manhattan Associates. Delivered UX design across enterprise software, broadcasting, and consulting environments.