Selected work
Research-driven design, in complex places
Four projects across aerospace, broadcasting, and insurance — each one grounded in getting close to the people who actually use the thing.
Aerospace · Research & Design
Transforming engine data access
Modernizing legacy maintenance tools for business aviation crews — cutting data access from an hour to ten minutes.
Read the case study →Aerospace · User Research
Pilot-centric product improvement
On-site research with 11 pilots at a Vancouver FBO to validate and improve GoDirect Flight Bag Pro before it shipped.
Broadcasting · UX Lead
Modernizing content management
Replacing a legacy Windows system at Turner with a web app that cut TV scheduling time by 50% — built with users and engineers in the room.
Insurance · Leadership
Leading through uncertainty
Building design practice and steadying a team of 17 through an organizational transition at Aflac, while driving AI adoption and research-grounded design.