Selected work
Research-driven design, in complex places
Five projects across aerospace, broadcasting and insurance, each one grounded in getting close to the people who actually use the thing.
Transforming engine data access
Led a cross-functional aerospace program with no formal authority over the team, cutting engine data access from an hour to ten minutes.
Read the case study →Leading through uncertainty
Led a UX practice through a five-month director vacancy at Aflac with no formal authority over the two peer managers.
Modernizing program planning
Ran Design Jams with users and engineers in the same room to replace a legacy Windows program planning system at Turner, cutting TV series scheduling time by 50%.
AI-assisted maintenance troubleshooting
Designing a confidence-scored recommendation tool for aircraft maintainers, and learning what it takes to earn trust in a machine suggestion.
Pilot-centric product improvement
On-site research with 11 pilots to validate and improve GoDirect Flight Bag Pro before it shipped.